Advice and instructions

1.Register in the myMeest Shopping mobile application to receive a personal account number (ID number).

‍2. Next, register on the store's website using the warehouse address as the delivery address (you can find it in your account or on the website).Specify your full name, e-mail, and account ID number (next to the name or in any other line where it is allowed to enter numbers).Specify the phone number of the warehouse (some stores do not allow you to use one number several times so that you can specify your number, this will not affect delivery).

‍3. You must pay immediately for the goods and their delivery to our warehouse.4. When the parcel is sent to our warehouse, you will be informed of the tracking number, and it must be registered in the Meest Shopping account before arriving at the warehouse.

‍5. In the account, create a Recipient's Address, to which you will arrange the parcel delivery. After creating the address, you need to confirm it from the same device it was made. To confirm, a letter will be sent to your e-mail. In the letter, you need to click the Confirm button, and the address in your account will change the status to Confirmed. The address is now ready for use.

‍6. When the parcel arrives at the warehouse, the warehouse staff will identify it by scanning the tracking number, and you can create an application for shipment. In the Order section, click the item number and select «Send».

‍7. Warehouse employees will process your application, issue an invoice and send the goods to Israel under the schedule.

To use the service, you must register your account in the myMeest Shopping mobile application (for IOS and Android).
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Please enter your e-mail and password to create an account. You will receive a notification with a link to the e-mail you specified. Click the link to go to the logging form. It is essential to create accounts and confirm mail from the same device.

If the letter did not arrive, please check the Spam box in your mail and move the letter to the Inbox or contact the support service by chat on the website.

Click the Reset button in the registration form. After entering your e-mail address, you will receive an e-mail with instructions to reset your password.

When registering in a foreign online store, fill in personal data, and indicate your number next to your name, for example, Tomer011060. The ID number allows you to quickly identify your purchase after delivery from the store to a foreign representative office. After scanning, the product will be displayed in your Meest Shopping personal account with the status Received.

Not all stores allow you to enter numbers next to the name, so you can enter the account number in any other field where the system allows.

E-mail and phone are unique identifiers for your account, so creating multiple accounts for the same phone number or e-mail is unavailable.

Since the myMeest Shopping app is a global service, the system will determine which features and services will be available for use according to the address you provide in your data.

When ordering goods in foreign online stores, enter the Meest Shopping warehouse address data corresponding to the country of purchase and your ID number in the delivery address form and pay for the order with your card.

Usually, most foreign online stores do not have international shipping, or its cost is very high. We suggest that you use the address of our warehouses as your address for delivery within the country of purchase. Thus, you can buy in Europe and the USA without restrictions. All your purchases will go to our warehouses and, after scanning, will go to your account.

You add the product to the cart, indicate the first and last name of the recipient, the delivery address (our warehouse and your ID number), enter your bank card details, and the bank card registration address (billing address). After you click Order, an amount equal to the cost of the goods will be charged to your card and sent to our warehouse. Payment and shipping from the online store may take several days.

For payment, you can use international payment cards Visa and MasterCard. Some stores also pay with PayPal.

The gateway rejected the transaction - incorrectly entered the client's personal data or bank card number. You must ensure all data is entered in the required and appropriate fields.

‍Decline - not enough funds on the bank card to pay, or your bank blocks your money transfer.

‍Transaction not allowed - the bank blocks this transaction.Remember, not all bank cards are suitable for international payments. Please contact your servicing bank for advice.  

If payment is not accepted through your card or PayPal, you can use the Shopping assistance.

After successful payment of the order in the online store, information about the order number (Order number) will be sent to your e-mail inbox. After the goods are shipped from the online store, the order will be assigned a tracking number, which will be sent to you by the carrier service that will deliver the order to Meest Shopping in the country of purchase.

For European countries, you must register a tracking number provided by the carrier upon delivery from the store to our warehouse. Warehouse workers do not identify the product by the order number from the store, so it does not need to be registered.

When a store divides an order into several parts, the account owner must register each piece for correct scanning by the warehouse. For example, when consolidating an order into two parcels, you need to register two orders with the same number: 123456789 123456789.

If you want to deliver a consolidated order in one parcel, then in your account, you need to combine the goods during checkout by selecting them with checkboxes to create a shipment.

The Mango store provides the order number in two variations, for example, D6EXF9 and D6EXF900 (two zeros at the end). When scanning at a warehouse, any of these options can get into the database, so you can register two possibilities and remove the second from the account after identifying one of the numbers.

If parcels are delivered from other countries to our warehouses, then the tracking number may change in each country depending on the local carrier. In this case, you can register two tracking numbers: the first in the Sender's country and the second in the country of the warehouse.

If the seller did not provide a tracking number or sent the goods by a service that does not provide a tracking number, we assign our internal number and record it in the system by the recipient's name. If your account number (ID number) is indicated on the package/box, then the number we assigned is automatically added to the recipient's account.

*The company is not financially responsible for goods that come to us without the name on the package/box, your office number, or the tracking number of the courier service in the country of purchase.

1. Open Order - Products from Stores in your account and click Register Product.

2. Select the Country of Departure, i.e., that accepts the goods to the warehouse.

3. Specify the track number.

4. Select the product category and the product itself.

5. Specify the unit value and quantity.If you have the same type of goods with the same value, then you need to specify their quantity and the cost of one unit, while the data will be multiplied, and the declared value will be the one you paid for the entire order. For example, you bought 4 jackets for 24 EUR. You indicate quantity 4 in your account. The value per unit is 24 euros, and then the declared value will be 96 euros.

6. Link to the product field is optional!

7. Click Save.

European countries: Euro.
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USA: Dollar.

If you ordered goods from a warehouse in Poland and paid in zlotys, then in your account, you need to indicate the estimated cost in euros. For conversion, you can choose any online currency converter.

Send in one click is an order registration format that allows you to send your purchase immediately after it arrives at the warehouse, without consolidation and other additional services. The exception is the Insurance service, which is allowed when registering to Send in one click.

If the Receiver you choose to create Send in one click has:

Already formed but not yet sent a parcel within the same warehouse, processing Send in one click will be delayed until the next dispatch (container).

Prohibited Items

- Goods deemed to be offensive or indecent.
- Forged and counterfeit currency / documents / banknotes / certificates of origin.
- Tickets and advertising for lotteries and gambling – there is no permit for their preparation.
- Used bags, for packing plant material.
- Knives, except pocketknives and knives for a profession, work, business, for household purposes, or any other legitimate purpose.
- Disrupting device (laser speed meter).
- Guns (including pens that resemble guns, a starter's pistol and gas operated guns).
- Tear gas.
- Forbidden Games.
- Explosives and flammable materials, live creatures such as poisonous snakes and dangerous goods.
- Used equipment for bees.
- Goods which are used in the preparation or consumption of a controlled substance.
- Goods used for incitement to violence, terrorism or racism.
- Goods, which contain identification signs with terrorist groups or sympathy.

Items requiring approval from the competent authority - Israel. There are many items, the import of which is contingent upon meeting the criteria set periodically by the competent authorities. For example:

- Specific Mobile Phones and WIFI devices
- Ministry of Communications.
- Plants - Plant Protection Services, Ministry of Agriculture.
- Auto Parts - Ministry of Transport.
- Sometimes, it will take approval / detailed import license. Before import, it has to be checked with the relevant competent authority for the valid criteria, as well as the need to obtain authorization / import license.

We have prepared a complete list of prohibited goods to be sent according to international transportation rules. Remember that each country has its restrictions on specific product groups. Please also note that there is a category of goods that can be sent by ground transport but are not allowed to be sent by air. If you have any doubts about the permission to send a specific product, please get in touch with the support service (contacts are available on the last page of the application). We will gladly advise you.  

We do not send items prohibited for transportation: weapons, drugs, psychotropic or explosive, flammable or other dangerous substances that the Universal Postal Convention and the national laws of the countries of presentation and the specific country of destination do not permit. Failure to comply with the rules for sending parcels can lead to criminal or administrative liability for those responsible, both in the country of departure and in the country of receipt.

Please note that customs can check any parcel, so the recipient is responsible for the truthfulness of the information in the declaration and the contents of the package. When registering an order, you can get acquainted with the list of prohibited goods in the application.

1. Register in the myMeest Shopping mobile application to get an account number (ID number).

2. The parcel must be delivered to our warehouse (the warehouse address can be found in the app or on the meest.shopping website). You can deliver by yourself or any local carrier (a courier delivery is required).

3. On the box, you must indicate the account owner's name and the account number (ID number).

4. If you deliver on your own, warehouse workers will register the parcel in the office, the number of which is indicated on the box.

If a local carrier delivers, you will be provided with a tracking number, and it must be registered in the Meest Shopping account before arriving at the warehouse.

5. In the app, create the address of the recipient, to which you subsequently arrange the delivery of the parcel. After creating the address, you need to confirm it by your e-mail. In the letter, you need to click the Confirm button, and your address in your account will change the status to Confirmed. The address is now ready to use.

6. When the parcel arrives at the warehouse, the warehouse staff will identify it by scanning the tracking number, and you can create an application for shipment. In the Order section, click the item number and select Send.

7. Warehouse staff will process your application, issue an invoice and send the goods to Israel according to the schedule.

Your shipment is automatically insured for the declared value, but no more than 60 USD.

The parcel is insured against all types of risks during transportation (depending on the type of transport, specific risks may be guaranteed), including damage, loss, destruction, etc.

Upon delivery from the online store to the Meest Shopping overseas warehouse (until the receipt), responsibility for the goods is on the seller and the transport company to which the seller entrusted the delivery to our postal office. Meest Shopping insurance covers only received and sent parcels from the warehouse until they are delivered to the addressee in the destination country. Therefore, we do everything to ensure your packages arrive undamaged and in proper condition, controlling every movement step.

If, upon receipt of the parcel, you find apparent mechanical damage to the box or contents, you should inform the courier and draw up a protocol on the spot, as well as take photographs. You must also apply (in writing or electronically) to the Meest Shopping office or send it by e-mail: meest.shopping@meest.com. We will figure out the situation and help with a refund.

Reimbursement cannot be applied to items (including food) shipped in violation of the requirements for the transportation of such goods, in particular, packaging and sealing standards, packaging tightness, or requiring special storage conditions (hot/cold) and expiration dates. In such cases, the sender is responsible for the goods (in the parcel).

The period of free storage of goods in the warehouse of Poland: 14 days, USA: 28 days.

The storage cost is indicated in the Tariffs for additional services for each country.

Please note that our representative offices abroad do not accept postpaid parcels. When trying to deliver a postpaid parcel, the international representative office employees will refuse to receive it.

The most common problems with paying by credit card are the following:
- Enter the year of validity of the card in the РРРР format.
- Your card may not be suitable for online payments.Very often, salary and social cards fall into this category.Information about the card should be obtained from your bank.
- If the bank blocks the card for payments abroad and online, contact the bank's call center to unblock it.
- The payment system checks your card for compliance with the owner. Please wait one to two hours and try again.

Payment can be made directly in the account using a VISA/Mastercard bank payment card. The currency does not matter. Make payment in the Payments section after issuing the delivery invoice.

You can calculate the approximate cost of delivery using the rates indicated for each country or the calculator on our meest.shopping website. The delivery cost will be known after the package is processed, packed, and weighed. We will consider all applied additional paid services, weight, and dimensions and issue an invoice.  

You can calculate the cost yourself, knowing the weight of the package.  

For example, in Poland, parcels to the Meest Shopping office are calculated according to the following tariff:

0,001 – 5,000kg               5,90 EUR per parcel + 0,75 EUR per kg
If the weight of your parcel is 4kg, then 0,75*4 kg+5,90 = 8.90 EUR

You should pay for the delivery before the parcel arrives in your country.

Parcels that are not paid for within the first 24 hours after dispatch receive the Suspended in delivery status.

The parcel is not physically stopped in the sender's country - this is an exclusively technical status.

Physically, the parcel stops at IMPC if it has not been paid for before it arrives.

After payment, the status changes within 1-2 hours.

Please note that shipments whose total invoice value does not exceed the equivalent of USD 75 for one individual recipient in one dispatch from one sender are accepted without payment of customs duties. If the International postal items value exceeds the equivalent of USD 75, such a shipment will be transferred for additional customs inspection and customs clearance in the customs control zone.

- Goods deemed to be offensive or indecent.
- Forged and counterfeit currency / documents / banknotes / certificates of origin.
- Tickets and advertising for lotteries and gambling
– there is no permit for their preparation.
- Used bags, for packing plant material.
- Knives, except pocketknives and knives for a profession, work, business, for household purposes, or any other legitimate purpose.
- Disrupting device (laser speed meter).
- Guns (including pens that resemble guns, a starter's pistol and gas operated guns).
- Tear gas.
- Forbidden Games.
- Explosives and flammable materials, live creatures such as poisonous snakes and dangerous goods.
- Used equipment for bees.
- Goods which are used in the preparation or consumption of a controlled substance.
- Goods used for incitement to violence, terrorism or racism.
- Goods, which contain identification signs with terrorist groups or sympathy;
- items containing lithium ion cells and/or batteries (phones, smart watches, power banks, laptops, gyroscopes and electric unicycles, vapes, other household appliances and tools with lithium ion batteries);
- lithium metal batteries, air bag modules (safety devices, electronically initiated);
- battery powered equipment, battery powered vehicles;
- chemical kits;
- dangerous goods in machinery or apparatus;
- dry ice (carbon dioxide, solid);
- environmentally hazardous substances (liquid and solids);
- first aid kits;
- genetically modified organisms;
- genetically modified micro-organisms;
- life-saving appliances (self-inflating and non-self-inflating).

Items requiring approval from the competent authority - Israel. There are many items, the import of which is contingent upon meeting the criteria set periodically by the competent authorities. For example:

- Specific Mobile Phones and WIFI devices
- Ministry of Communications.
- Plants - Plant Protection Services, Ministry of Agriculture.
- Auto Parts
- Ministry of Transport.
- Sometimes, it will take approval / detailed import license. Before import, it has to be checked with the relevant competent authority for the valid criteria, as well as the need to obtain authorization / import license.

We have prepared a complete list of prohibited goods to be sent according to international transportation rules. Remember that each country has its restrictions on specific product groups. Please also note that there is a category of goods that can be sent by ground transport but are not allowed to be sent by air. If you have any doubts about the permission to send a specific product, please get in touch with the support service (contacts are available on the last page of the application). We will gladly advise you.  

We do not send items prohibited for transportation: weapons, drugs, psychotropic or explosive, flammable or other dangerous substances that the Universal Postal Convention and the national laws of the countries of presentation and the specific country of destination do not permit. Failure to comply with the rules for sending parcels can lead to criminal or administrative liability for those responsible, both in the country of departure and in the country of receipt.  

Please note that customs can check any parcel, so the recipient is responsible for the truthfulness of the information in the declaration and the contents of the package. When registering an order, you can get acquainted with the list of prohibited goods in the application.

If you have any questions, contact us via email support@meest.shopping or WhatsApp.