Upon delivery from the online store to the Meest Shopping overseas warehouse (until the receipt), responsibility for the goods is on the seller and the transport company to which the seller entrusted the delivery to our postal office. Meest Shopping insurance covers only received and sent parcels from the warehouse until they are delivered to the addressee in the destination country. Therefore, we do everything to ensure your packages arrive undamaged and in proper condition, controlling every movement step.
If, upon receipt of the parcel, you find apparent mechanical damage to the box or contents, you should inform the courier and draw up a protocol on the spot, as well as take photographs. You must also apply (in writing or electronically) to the Meest Shopping office or send it by e-mail: meest.shopping@meest.com. We will figure out the situation and help with a refund.