Additional services

Your shipment is automatically insured for the declared value, but no more than 60 USD.

The parcel is insured against all types of risks during transportation (depending on the type of transport, specific risks may be guaranteed), including damage, loss, destruction, etc.

Upon delivery from the online store to the Meest Shopping overseas warehouse (until the receipt), responsibility for the goods is on the seller and the transport company to which the seller entrusted the delivery to our postal office. Meest Shopping insurance covers only received and sent parcels from the warehouse until they are delivered to the addressee in the destination country. Therefore, we do everything to ensure your packages arrive undamaged and in proper condition, controlling every movement step.

If, upon receipt of the parcel, you find apparent mechanical damage to the box or contents, you should inform the courier and draw up a protocol on the spot, as well as take photographs. You must also apply (in writing or electronically) to the Meest Shopping office or send it by e-mail: meest.shopping@meest.com. We will figure out the situation and help with a refund.

Reimbursement cannot be applied to items (including food) shipped in violation of the requirements for the transportation of such goods, in particular, packaging and sealing standards, packaging tightness, or requiring special storage conditions (hot/cold) and expiration dates. In such cases, the sender is responsible for the goods (in the parcel).

The period of free storage of goods in the warehouse of Poland: 14 days, USA: 28 days.

The storage cost is indicated in the Tariffs for additional services for each country.