Frequently Asked Questions (FAQ): Customs and taxes | Meest Shopping – International Forwarding Service in EU countries

Can I refuse to pay customs duties?
You should pIf you are not satisfied with the cost of customs payments, you can refuse to pay them and issue a return to the Sender company. To do this, sending a notice of refusal to pay the fee to the e-mail address [e-mail protected] is enough. The Return service is paid and depends on the weight of the parcel.ay for the delivery before the parcel arrives in your country.

Parcels that are not paid for within the first 24 hours after dispatch receive the Suspended in delivery status.

The parcel is not physically stopped in the sender's country - this is an exclusively technical status.

Physically, the parcel stops at IMPC if it has not been paid for before it arrives.

After payment, the status changes within 1-2 hours.
What is the customs clearance procedure?
The cost of customs clearance is 26% of the declared value of the contents of an international mail item and is classified as a standard additional service. It is automatically included in the total invoice at the time of formation of the international mail item. The exception is international mail addressed to Poland, the value of which does not exceed 45 EUR. Such international mail does not require additional taxation. If the value of an international mail item addressed to Poland exceeds EUR 45, or exceeds EUR 200 and is addressed to EU countries other than Poland, the cost of USD 45 for additional customs services will be added to the cost of customs clearance of 26%. The Customer must also provide a written consent to the brokerage company for customs clearance of such international mail on his behalf. The consent template will be available in the user's personal account.
How long can my package be in IMPC?
The storage period of the parcel at customs is 1 month from the date of receipt and can be extended up to 2 months at the recipient's request. If, during the specified period, the client cannot confirm the cost of the goods or clear it through customs, the parcel will automatically be sent back to the dispatch office. Additionally, an invoice is issued to the client for the parcel's return, which is mandatory for payment.
What documents are needed for customs?
In the case of establishing the value of your shipment, you need to provide an invoice from the store and a bank statement to confirm the payment. The customs inspector may also request a copy of the Recipient's passport.
What should I do if customs detain the parcel?
When a parcel is detained for additional customs clearance, it is enough for you to expect a notification from the customs broker within 7 working days (from the next day of delay).
How to pay customs fees for international mail (IPI)?
1. You can pay customs duties for international mail (IPI) in the myMeest Shopping mobile application. When customs hold your shipment, the shipment status will change to Hold by Customs, and the Pay Duty button will appear on the shipment. Please note that after successful payment, your shipment will be released by customs within 24 hours.

2. Payment of customs duties for international postal items (IPIs) is possible through the web version of the Meest Shopping account in the Payments tab.
On what basis does Meest Shopping ensure receipt of customs payments assessed by the state customs authority?
Monitoring compliance with deadlines and transferring taxes and fees to the state budget is carried out by the customs authority based on an agreement between it and the operator.